Frequently Asked Questions

Our based price is in GBP, but the price will reflect to the currency based on your current location.

we offer one types of shipping: Standard Shipping (7-14 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!

If you ever received a wrong/damaged item, you can always request a resend/refund from us. Though we're confident in the quality of our product through testing it on many pets and a lot of them approved it, but we do not provide refund if the reason of the refund is your pet(s) doesn't like our products. Each pet have their unique personalities and it's out of our control if your pet chose to like or not like our products. Hope you'll understand! 

If your order is too big, it might be divided and shipped out in 2 or more batches to make it smaller and reduce shipping cost for you. So if you've received one batch of your order and found out there are many items missing, please reach out to our supportand we will send you the remaining tracking code for the items that are on its way to you!

please send us an e-mail to info@pawsnclawswland.storeand we'll back to you as soon as we can.